One of the questions that I get asked all the time in the travel business is what impact did technological advances in communication and transportation have on the travel industry? In particular I am asked about how cell phones and laptops have impacted our ability to communicate and move quickly. The short answer is that they have not only changed the way we communicate with each other, but most significantly the way we move. This is not to say that we are now moving faster than ever before, but rather that we have become much more connected. The impact this has on the travel industry cannot be ignored. As I travel I often find that there are fewer delays in many aspects of my day such as my check in/check out/luggage claim and getting a cab.
The reasons for this are two-fold. First, more passengers are using mobile apps to connect with the outside world. With apps like taxis and yellow pages they can easily contact a taxi company to book a ride or contact a town planner to find out where the nearest hotel is. This means that travelers can move more quickly through the process of booking their travel plans and getting to their destinations. It also means that we have more ways to track and manage our travels which have an impact on the overall efficiency of the travel industry.
The second question I get asked a lot is what impact did technological advancements in communication and transportation have on my bottom line? As I travel I find that I save more money by eliminating the cost of travel insurance and fare inspections. I also save on wasted time and aggravation by being able to communicate with my staff effectively and quickly. It has certainly made the job of a travel agent much easier! It may even be that some of the new apps and systems I use help to reduce my overall workload.
The third question I get asked a lot is what impact did technological advancements in communication and transportation have on my vacation quality? As a travel agent I must emphasize the importance of staying in constant contact with clients to ensure that they are happy and that they have a positive experience when traveling. However, this doesn’t mean that I should ignore phone calls or emails from clients. It does mean that I need to make sure that the information I am sending over the phone or via email is accurate. That is because there is now new technology that allows me to receive detailed customer information in just a few seconds without having to sort through thousands of files. This is called electronic customer services and it has meant that I can respond to my clients more quickly and offer them a more personalized service.
In addition, advancements in the communication and transportation industries have also meant that there is less legwork involved in booking seats. Now that I have multiple websites that I use for my clients I can simply go to one site and book their seat for them all at once. This has meant that my job is much easier because I am able to fill up more appointments and more quickly than I would be able to if I was working individually.
The fourth question I get asked a lot is what impact did technological advancements in communication and transportation have on my vacation business? This is an easy one. Today, my business is online and I can accept bookings for my clients from anywhere in the world. The days of agents needing to be based in the country where the business is performing are gone. I can now serve clients from Canada and Mexico to the United States.
Another way in which I have benefited from the Internet is that I can book clients at a much lower cost than I used to. This helps my travel agency stay viable and helps me make more money. I have benefited greatly from this change in the travel industry and it will continue to impact my company as long as I remain involved.
If you are still working in the travel industry and you are asking yourself what impact did technological advancements in communication and transportation have on your business consider that answer and think about how you can benefit from it. The travel industry is no different than any other industry and there are still many opportunities for you to grow your business. My advice is to invest in a laptop and start using it every day. You’ll be amazed at all the information you can find on the web.